Privacy Policy

1. Introduction

Welcome to HQ Housing Pro’s (“Company,” “we,” “us,” or “our”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our services, including our website, property listings, rental applications, real estate transactions, and related services.

By using our website, services, or engaging with us in any way, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.

2. Information We Collect

We may collect the following types of information from you, either directly or automatically through our services:

A. Personal Information (Collected when you interact with us)

• Identification Information – Full name, email address, phone number, mailing address, date of birth
• Property Details – Rental history, property interests, current living situation
• Financial & Application Data – Employment details, income verification, credit reports (when necessary for rental applications or transactions)
• Government-Issued Identifications – Driver’s license, passport, social security number (only when legally required)
• Communication Records – Emails, chat messages, phone call records

B. Automatically Collected Information (Collected when you visit our website)

• Device & Browser Information – IP address, device type, operating system, browser version
• Usage Data – Pages visited, time spent on our website, click activity, referring websites
• Cookies & Tracking Technologies – Used for website analytics, user preferences, and marketing efforts

3. How We Use Your Information

We use the collected data to provide and improve our real estate services, including:

• Real Estate Transactions – Facilitating property sales, rentals, and leasing agreements
• Tenant Screening & Property Management – Processing rental applications, verifying income, conducting background checks (with consent)
• Communication & Customer Support – Responding to inquiries, providing property details, scheduling appointments
• Marketing & Promotions – Sending property listings, newsletters, promotional offers (you can opt out anytime)
• Legal & Security Compliance – Preventing fraud, ensuring compliance with legal and regulatory requirements

4. How We Share Your Information

We do not sell your personal information. However, we may share it under the following circumstances:

A. With Service Providers

We share data with trusted third-party service providers who assist us in providing our services, including:

• Tenant screening services (background and credit checks)
• Payment processors for rent or transaction payments
• Marketing and advertising partners
• IT and security service providers

B. Legal & Compliance Obligations

We may disclose your information when required by law, including:

• Compliance with legal investigations, subpoenas, or court orders
• Preventing fraud, security breaches, or violations of applicable laws
• Protecting the rights, property, or safety of our business, customers, or the public

C. Business Transfers

If HQ Housing Pro’s undergoes a business transition (such as a merger, acquisition, or asset sale), your personal information may be transferred as part of the transaction.

5. Data Retention Policy

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

• Rental & Real Estate Transaction Data – Retained for up to 7 years to comply with tax, legal, and audit requirements
• Marketing & Communication Data – Retained until you opt out or request deletion
• Website Analytics Data – Retained for up to 2 years

If you wish to request deletion of your data, contact us at jake@hqhousingpros.com.

6. Your Privacy Rights

A. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the right to:

• Access Your Data – Request details about what personal data we have collected
• Delete Your Data – Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out of Data Selling – We do not sell your data, but you can still request opt-out confirmation

To exercise your rights, contact us at jake@hqhousingpros.com or call us at +1 424-417-0004.

B. General Data Protection Regulation (GDPR) Rights (For EU/UK Residents)

If you are in the European Union (EU) or United Kingdom (UK), you have additional rights, including:

• Right to Access – Obtain a copy of your personal data
• Right to Rectification – Request correction of inaccurate data
• Right to Erasure (“Right to be Forgotten”) – Request deletion of your data
• Right to Restrict Processing – Limit how we use your personal data
• Right to Data Portability – Request your data in a structured, machine-readable format

To make a request, contact us at jake@hqhousingpros.com.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences by adjusting your browser settings.

• Essential Cookies – Required for website functionality
• Analytical Cookies – Help us improve website performance (Google Analytics)
• Marketing Cookies – Used for targeted ads (Facebook, Google Ads)

To opt out of tracking, you can use Do Not Track (DNT) browser settings.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Zillow, real estate partner sites). We are not responsible for their privacy practices. Please review their privacy policies before submitting personal information.

9. Data Security Measures

We take reasonable security measures to protect your data, including:

• Encryption – Securing sensitive data transmissions
• Access Controls – Limiting access to authorized personnel
• Regular Security Audits – Reviewing and updating security protocols

However, no system is 100% secure. You share your data at your own risk.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” Continued use of our services constitutes acceptance of these updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:

📧 Email: jake@hqhousingpros.com
📞 Phone: +1 424-417-0004
📍 Address: 155 N. Stanley Drive, Beverly Hills, CA 90211